If you are not satisfied with your Von Leone purchase for any reason, we will gladly exchange it, replace it or issue a refund. Refunds will be given on NEW and UNUSED, merchandise within 14 days of receipt. Shipping and handling charges are not refundable. All SALE / CLEARANCE items are Final Sale (no refunds or exchanges).
Returns will usually be processed within two weeks and credits should post to your credit card account within two billing cycles. Exchanges will be processed within two weeks.
Please note: VON LEONE ONLINE DOES NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Merchandise that was purchased from a store or website other than www.vonleone.com cannot be returned or exchanged through this site.
VONLEONE.COM RETURN AUTHORIZATION FORM
RA # __________ (to be provided by Customer service)
Order ID:
Name:
Email Address:
Phone:
Address:
Reason for Return:
Date Return Shipped:
Tracking Number:
RETURN (Indicate Style No., Color, and Name):
EXCHANGE (Indicate Style No., Color, and Name):
_____ I don't want an exchange, please refund my credit card.
Please return the bag(s) and its components to:
Von Leone, LLC.
RA#_____________
8504 Firestone Blvd., Suite 381
Downey, California 90241
Please contact customer service for more information on returning an item. Thank you.
